Transparency matters to us at Birmingham Drain Services, so we want you to be aware of your rights over your personal data. You have the right to:

• Opt-out of marketing,
• Request a copy of your data,
• Object to our use of your data, and
• Request deletion of your data when applicable.

This policy applies to all users of Birmingham Drain Services website (www.birminghamdrainservices.co.uk). By using our site, you accept the terms of this Notice. If you disagree, please discontinue use of the website.

Who We Are and Who This Applies To

Us: Birmingham Drain Services represents a network of companies across the West Midlands, UK. When this Notice refers to “we” or “us,” it’s speaking on behalf of Birmingham Drain Services and its network.

Our Partners: We collaborate closely with our local partners, who may also collect and process data to support our services. Each partner is independently responsible for its own data compliance. This Notice explains how your data is used by both Birmingham Drain Services.

We, along with our network, act as ‘data controllers’ for any queries, requests, transactions, or marketing activities you engage with on our website or directly with our team.

Data We Collect

Personal data includes any information that can directly or indirectly identify you, such as:

• Identity Data: Name, contact details, date of birth, gender.
• Contact Data: Address, email, phone numbers.
• Financial Data: Bank and payment details.
• Technical Data: IP address, browser type, and location.
• Usage Data: Information on how you interact with our site and services.
• Marketing Preferences: Details on your communication preferences and consent for marketing.

How We Collect Data

• Direct Interactions: Through forms on our website, calls, emails, or in-person.
• Website Use: Automatically via cookies and similar tracking technologies.
• Third Parties: For example, referral sites like Checkatrade or third-party marketing services.

Use of Your Data

We use personal data for:

• Website Functionality: Ensuring the website operates smoothly and securely.
• Service Delivery: Enabling our network to provide requested services.
• Customer Support and Enquiries: Responding to any questions you might have.
• Marketing (with Consent): To send information about services, offers, and news.

Data Sharing

We share your data with:

• Our Franchisees: To fulfill service requests and maintain a centralised customer database.
• Service Providers: Including payment processors, IT providers, and other support services.
• Compliance Requirements: To meet regulatory and legal obligations as necessary.

Data Retention

We retain your data only as long as required for business, legal, or regulatory reasons. This means:

• Account Information: Kept while your account is active.
• Marketing Preferences: Stored based on your engagement with us.

Contact Us

For questions about this policy or your data rights, please contact us:

The Drain Group

93 Cato Street, Nechells, Birmingham, B7 4TS

Email: info@thedraingroup.co.uk

Phone: 0330 056 4300

Last Updated: 10th November 2024

Author: Chris Brady